OUR STORES

BaKi Kenya

12th floor Westpark Towers, Mpesi Ln, Nairobi, Kenya
Phone: (254) 745-406687
Email: [email protected]

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! We take great care to ensure that the product images displayed on our website accurately represent the items you will receive. We strive to provide high-quality images that showcase the products from various angles and perspectives. Our team works diligently to maintain consistency between the product images and the actual products. However, please keep in mind that there may be slight variations in color or appearance due to factors such as lighting and screen settings. Rest assured, we are committed to delivering products that match the visuals shown on our website as closely as possible.

Where can I view my sales receipt?
  1. Navigate to “My Account”: Once you are logged in, look for a link or button labeled “My Account” or “Dashboard” in the website’s header, menu, or user account section. Click on it to access your account dashboard.
  2. Access “Orders” or “Order History”: Within your account dashboard, find the section that says “Orders” or “Order History.” This is where you can view all your past orders, including the one for which you need the sales receipt.
  3. Locate the Specific Order: Look through the list of orders to find the one for which you want the sales receipt. You can usually see order numbers, dates, and other relevant details to help identify the correct order.
How can I return an item?

Check the Return Policy: Before proceeding with the return, kindly review our return policy on our website. This policy outlines the eligibility criteria for returns, the time frame for initiating returns, and other essential information.

Will you restock items indicated as “out of stock?”

At BaKi Beauty, we strive to meet the demands of our valued customers and keep our inventory up-to-date. While some items may temporarily go out of stock due to high demand or other factors, we do our best to restock them as soon as possible.

The availability of restocked items depends on various factors, including supplier lead times, production schedules, and overall demand. We understand how important it is for you to get the items you love, and we continuously monitor popular products to ensure they are replenished regularly.

To stay informed about restocks, we encourage you to sign up for notifications on the product page. By providing your email address, you will receive an alert as soon as the item becomes available again.

Where can I expect my order to be delivered?

We offer three convenient delivery options to meet your needs:

  1. Express Delivery (Immediate): If you select Express Delivery, you can expect your order to be delivered immediately. This option is perfect for those who need their items urgently. Once your order is placed and processed, our team will work swiftly to deliver your package to your specified address without delay.
  2. Same Day Delivery (Orders placed before noon): For orders placed before noon, we offer Same Day Delivery. If you choose this option, your package will be delivered to your designated address on the same day you placed your order. Please ensure to place your order before the cutoff time to enjoy this fast and efficient service.
  3. Next Day Delivery (Orders placed after noon): For orders placed after noon, we provide Next Day Delivery. This means that your package will be delivered to your specified address on the following day after your order was placed. We process orders promptly to ensure timely delivery right to your doorstep.

Please note that delivery times may vary depending on your location and other factors. We work with reliable delivery partners to ensure that your orders are handled with care and delivered to you as quickly as possible.

For more specific delivery details or to track your order, please refer to the tracking information provided in your order confirmation email or log in to your account on our website for the latest updates.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS